Our service works with GitHub OAuth and is dependent on the GitHub API. You can check the GitHub API status here. If GitHub is not available, you cannot login to the BackHub user interface. However, if you have a ssh key added to your GitHub account and haven’t turned off the “Clone From Backhub” feature in your account settings, you can clone your repositories directly from BackHub servers.
If you have an enterprise plan with enterprise SLA, you can also contact us to perform a disaster recovery of your data.